
Data Strategy | BI | Stakeholder Alignment
Shaping Analytics & Reporting Strategy around Real Decision Needs
Power BI Dashboards that Support Performance & Accountability
Data Modeling, SQL & Automation for Reliable Reporting
Turning Complex Data into Decision-Ready Insights
Automated dashboards
KPI & Customer Support Resolution Dashboard
Problem
Limited visibility into KPI performance and customer support resolution times made it difficult to identify bottlenecks and prioritise improvements.Solution
Planned KPIs with stakeholders and implemented dashboards tracking resolution timings and operational performance.Outcome
Improved visibility into support performance, clearer ownership of metrics, and more focused operational discussions.
Stakeholder Alignment & Governance
KPI Framework Design
Problem
Inconsistent KPIs and legacy reporting structures created confusion and slowed decision-making.Solution
Audited existing reports and KPIs, aligned with stakeholders, and designed a standardised KPI framework tied to business goals and ownership.Outcome
Clear blueprint for consistent performance measurement and reduced risk of misaligned reporting during system changes.
Most organizations don’t have a data problem - they have a decision problem.I help leaders and teams turn analytics into clear, actionable decisions. Better reports. Clearer conversations. Decisions that actually stick.With a background in statistics (BSc + MSc) and senior analytics management experience, I design scalable reporting ecosystems, translate stakeholder requirements into clean data models, coordinate data workflows, and deliver dashboards that save time, reduce errors, and drive action.I combine technical expertise with communication and leadership skills, so your analytics work actually leads to decisions that matter.
If you need reporting that leaders trust, dashboards that reduce noise, and analytics that actually support decisions - that’s where I help.